Cookie tracking notice
Are we allowed to crumble with cookies and anonymous tracking?

We use cookies on our website. Some of them are essential for the operation of the site (so called session cookies), while others help us to improve this site and the user experience (tracking cookies). We use the application Matomo and the external service etracker to analyze your behavior on our website anonymously. Because we value your privacy, we are here with asking your permission to use the following technologies. You can change your settings any time via this link or the menu item in footer menu. For more information visit our Data Policy

Public Toilet Task Force

Why is this important

Stakeholder mobilization is a prerequisite towards building 100% sanitized cities. The National Urban Sanitation Policy (NUSP) suggests constituting a multi-stakeholder task force such as the City Sanitation Task Force (CSTF) or equivalent in order to ensure the city’s stakeholders demands and ideas are being represented in the public toilet planning and management.


How to go about it

1. Stakeholder Analysis

2. Formation of the Public Toilet Taskforce: Building on existing structures

3. Regular Task Force Meetings

Application on ground

How to go about it

Cities should identify the key public toilet stakeholder and existing platforms. For instance, some cities might already have established a City Sanitation Task Force (CSTF) as part of their City Sanitation Plan (CSP) to guide the overall sanitation planning process. If public toilet management is part of the City Sanitation Plan, then CSTF might constitutes a suitable multi-stakeholder task force for public toilet management.  Alternatively, a new or existing multi-stakeholder platform could be established or used to guide, oversee and steer public toilet management.

The Public Toilet Task Force is a multi-stakeholder platform that supports the public toilet planning, management and monitoring through a participatory approach. The Task Force’s main responsibilities include:

  • Generate awareness amongst city’s citizens and stakeholders
  • Mobilize joint actions from different public and non-government agencies
  • Plan, guide and monitor the PTM process in consultation with citizens
  • Ensure quality procedures, fairness and focus on deliverables
  • Issue progress briefings to media and state government

The below steps should be followed in selecting a suitable platform, format and members.

1. Stakeholder Analysis

Stakeholders should include citizens, public institutions, businesses and industries, civic and professional organizations, training and educational institutions that have a clear interest and role in shaping their urban environment and ensuring the provision of public toilet facilities across the city. A public toilet task force should consist of 5–20 members, depending on the size of the city.

To ensure a participatory approach, relevant stakeholders should be identified along certain selection criteria (expertise, social outreach, resources, etc.), type of involvement and their potential role in the PTM process. Guiding questions could be:

  • Who benefits or is negatively affected (e.g. urban poor, policy proponents such as NGOs)?
  • Who has influence (e.g. government authority, formal position)?
  • Who controls resources (e.g. financial resources, technical expertise, access to social groups)?

2. Formation of the Public Toilet Task Force: Building on existing structures

The Public Toilet Task Force should be a registered non-statutory body and recognized through a council resolution. In case a suitable multi-stakeholder platform (at city level) exists, it can be adapted to serve as the Public Toilet Task Force. An Implementation Agency (IA) and nodal officer for the PTM should be appointed. The IA should be an Urban Local Body (ULB), preferably the municipality, and will be responsible for: 

(1) devising an overall public toilet city strategy (with support of the other task force members)

(2) planning, implementing and monitoring the overall PTM and projects

(3) managing and monitoring service providers

The ULB formally notifies and publicizes the appointment of the Public Toilet Task Force and IA.

3. Regular Task Force meetings

The Public Toilet Task Force should meet regularly (e.g. monthly to bi-annually) to steer the planning and monitor the provision and management of public toilet facilities across the city along the PTM process.

Application on ground


All CSTF members have been divided into smaller working groups that regularly meet and discuss specific topics. CSTF members (local councillors) have been actively involved in mapping of slums and open defecation areas in the city. Moreover, the media has been involved to generate awareness on PT and highlight the importance and relevance of sanitation facilities on health and the environment.


As part of the GIZ support, a Sanitation Task Force (STF) headed by the Commissioner and comprising officials from associated departments was constituted to support the various processes related to the public toilets management under the CSP implementation. Awareness raising and stakeholder consultations succeeded in bringing MC Shimla executive staff and council members from the three ruling parties together on one table to jointly work towards the improvement of sanitation in the city. The Sanitation Tasks Force’s members are the Commissioner, Assistant Commissioner, Chief Health Officer, Water Supply Engineer, Project Coordinator, EU Project, JNNURM Project Cell Representative, GIZ Technical Expert, as well as the Mayor, Deputy Mayor and interested council members on for them relevant subjects. The core group’s role is to support the process of developing various tools and instruments, inter-departmental coordination and acceptance of acknowledgement technical advice provided by GIZ. The decisions taken in the eight core group meetings since June 2014 have been forwarded to city council for approval and implementation. Key successes have been: (1) single point contact for discussions and decision making to support quick implementation; (2) fast track dissemination of information / clearances / multiple processes managed by the city; (3) inter-departmental knowledge sharing for incorporation and aligning of efforts; (4) a common technical decision point for obtaining council approvals.

Share this page on    

Follow us on    

SuSanA Partners  currently 395 partners

Show all partners »

Networks Circle


Sanitation events

SuSanA newsletter

Stay informed about the activities of SuSanA and its partners. The SuSanA newsletter is sent out around four times per year. It contains information about news, events, new partners, projects, discussions and publications of the SuSanA network.

Subscribe to newsletter »

Latest tweets mentioning SuSanA

Tweets mentioning SuSanA »

32nd SuSanA Meeting

The 32nd virtual SuSanA Meeting took place Monday, 22nd of August (9:00 - 17:00 CEST), right before the Stockholm World Water Week. It was organised by the Secretariat with support and contributions from SuSanA Partners, Members, Working Groups, Regional Chapters and many more. 

Now meeting recordings and presentations available: Click here to get to the Meeting Page!

SuSanA meetings





Resources and publications

Our library has more than 3,000 publications, factsheets, presentations, drawings etc. from many different organisations. It continues to grow thanks to the contributions from our partners.

Add item to library »

The three links below take you to special groups of items in the library for more convenient access:


The project database contains nearly 400 sanitation projects of many different organizations dealing with research, implementation, advocacy, capacity development etc. Advanced filtering functions and a global map are also available. Information on how and why this database was created is here.

People working for SuSanA partners can add their own projects through their partner profile page. You might need your SuSanA login upgraded for this purpose. Please contact us if you would like to add a project.

Trainings, conference and events materials

Missed important conferences or courses? Catch up by using their materials for self study. These materials have been kindly provided by SuSanA partners.

Sanitation Workers Knowledge and Learning Hub

Regional chapters

Use the map or the search tool to access the most relevant information and knowledge products for your region or country. This includes relevant resources, events, partners or projects.

Shit flow diagrams, excreta flow diagrams (240 SFDs worldwide)

Shit flow diagrams (SFDs) help to visualize excreta management in urban settings. Access SFDs and more through the SFD Portal.

Emersan eCompendium




Discussion forum

Share knowledge, exchange experiences, discuss challenges, make announcements, ask questions and more. Hint: Your discussion forum login is the same as your SuSanA login. More about the forum's philosophy »

Integrated content

We are hosting content from some other communities of practice and information-sharing portals. This section also provides a link to SuSanA's Sanitation Wikipedia initiative.

Suggest content to add »

SuSanA partners

Not yet a SuSanA partner? Show your organisation's support to SuSanA's vision and engage in  knowledge sharing by becoming partners.

Apply to become a partner »

Individual membership

Register as an individual member of SuSanA free of charge. As a member you can interact with thousands of sanitation enthusiasts on the discussion forum.  You can also get engaged in one of our 13 working groups and our regional chapters. Our FAQs explain the benefits further.

By getting a SuSanA login you can fully participate in the SuSanA community!

Register as a member


Forgot your password?
Forgot your username?