Cookie tracking notice
Are we allowed to crumble with cookies and anonymous tracking?

We use cookies on our website. Some of them are essential for the operation of the site (so called session cookies), while others help us to improve this site and the user experience (tracking cookies). We use the application Matomo and the external service etracker to analyze your behavior on our website anonymously. Because we value your privacy, we are here with asking your permission to use the following technologies. You can change your settings any time via this link or the menu item in footer menu. For more information visit our Data Policy

SuSanA Discussion Forum Improvements and Innovation in 2020 - End of Project Report to WSSCC

Furey, S. G. (2021)

Published in: 2021
Pages: 58

WSSCC, RWSN, Skat Foundation and SuSanA

Furey, S. G.

Uploaded by:
SuSanA Admin

Partner profile:
common upload


 Location of library entry

From the executive summary:

• This report summarises the work done under a grant from WSSCC (via UNOPS Geneva) to Skat Foundation to run and develop the SuSanA Forum.

• The SuSanA Forum is a well-established, vibrant online community within the sanitation sector and a major global knowledge exchange hub on topics relating to practical implementation, research and policy. It is an essential part of the global Water, Sanitation and Hygiene (WASH) knowledge exchange architecture.

• January 2020 experienced the highest number of visits of all time to the SuSanA Forum. For page actions (user clicking on links and buttons in the Forum) three of the top 10 months of all time were recorded in 2020.

• The SuSanA Forum has proved to be a trusted go-to source of information, links and questions and answers in responding to the Covid-19 pandemic.

• The introduction of moderators from the Global South has enriched and diversified the online discussion and has added significant value to the users of the Forum. They have been mentored very competently by the head moderator.

• The introduction of the “Equity and Inclusion” category has been a positive step in making issues around gender, inclusion, integrity and poverty more visible. While there has been some member engagement, it will take more to increase the amount of activity further.

• A forum user survey and a member analysis were carried out over a 2-month period in the middle of the year to identify improvements to the forum setup and moderation, especially with the overall aim to increase engagement of members from the Global South and making it easier for them to share information.

• For the first time, the gender ratio of SuSanA members and their location (clustered into Global North or Global South) was determined and disaggregated into posts by category. This analysis will serve as a baseline for future targets of gender ratio and North-South balance. It was found that only 36% of SuSanA members are female; correspondingly, 36% of posts are made by females. Furthermore, members from the Global South wrote only 34% of all posts - even though 67% of members are from the Global South. This means there are less posts per person for Global South members compared to Global North members.

• The Forum website improvements were made based on feedback from users, both from a survey and from usage data. Bugs were also fixed as they were identified or reported.

• The SuSanA Forum compared favourably to the Rural Water Supply Network (RWSN) online communities and was significantly more active than RWSN during 2020.

• WSSCC staff made good use of the Forum to share information and to exchange with SuSanA members, although activity declined in the latter part of the year as the transition to the Sanitation and Hygiene Fund gathered pace and the workload for WSSCC staff members probably increased significantly.

• Forum sign-up data indicates that many WSSCC members, who were not already registered, moved across to SuSanA in late 2019 early 2020.

• The SuSanA Forum can make a significant contribution the SHF Strategy (2021-2025) by establishing the SHF Strategy’s visibility among WASH professionals in SHF’s inception phase.

• The Forum can be used in future to encourage peer-to-peer learning among SHF grantees who can share their experiences and questions to the community.

Project Team and report reviewers F. Volk, E. von Muench, F. Volk, C. M. Sanderse, P. ChhajedPicha, N. C. Mong’ina Maua

Bibliographic information

Furey, S. G. (2021). SuSanA Discussion Forum Improvements and Innovation in 2020 - End of Project Report to WSSCC. WSSCC, RWSN, Skat Foundation and SuSanA

Filter tags

English Europe & Central Asia Publications by SuSanA Publications by SuSanA


SuSanA Discussion Forum Improvements and Innovation in 2020

Format: pdf file
Size: 1.59 MB

Share this page on    

Follow us on    

SuSanA Partners  currently 391 partners

Networks Circle


Sanitation events

SuSanA newsletter

Stay informed about the activities of SuSanA and its partners. The SuSanA newsletter is sent out around four times per year. It contains information about news, events, new partners, projects, discussions and publications of the SuSanA network.

Subscribe to newsletter »

Latest tweets mentioning SuSanA

  • 25-11-2022 22:17SuSanA:
    RT @gwopa: Call for Engagement extended! Are you a water and sanitation practitioner? Are you involved in supporting public operators? Are… »
  • 25-11-2022 12:37SuSanA:
    Need some Friday afternoon #inspo for cool and fearless ladies in the workplace? (The answer is always yes). Then… »
  • 25-11-2022 11:17SuSanA:
    RT @WASHClusterGlob: 💧'The vision of UNICEF Water is putting knowledge to work in order to ensure that the basic human rights of access to… »
  • 24-11-2022 19:22SuSanA:
    RT @gwopa: 📣Attention water and sanitation utilities and local governments! Your voices need to be heard at the #un2023waterconference. To… »
  • 24-11-2022 17:44Hannah Macpherson:
    RT @IDS_UK: New! 📢 Latest @BrownGold_GCRF blog by @DrHMac and @SanjayaDevkota2, giving an update on Mud Houses & what needs to be done to… »
  • 24-11-2022 14:53SuSanA:
    RT @IRCWASH: It saves lives, creates energy & even gives us a place for reflection. Toilets really are an amazing resource & one that conne… »

Tweets mentioning SuSanA »

32nd SuSanA Meeting

The 32nd virtual SuSanA Meeting took place Monday, 22nd of August (9:00 - 17:00 CEST), right before the Stockholm World Water Week. It was organised by the Secretariat with support and contributions from SuSanA Partners, Members, Working Groups, Regional Chapters and many more. 

Now meeting recordings and presentations available: Click here to get to the Meeting Page!

SuSanA meetings





Resources and publications

Our library has more than 3,000 publications, factsheets, presentations, drawings etc. from many different organisations. It continues to grow thanks to the contributions from our partners.

Add item to library »

The three links below take you to special groups of items in the library for more convenient access:


The project database contains nearly 400 sanitation projects of many different organizations dealing with research, implementation, advocacy, capacity development etc. Advanced filtering functions and a global map are also available. Information on how and why this database was created is here.

People working for SuSanA partners can add their own projects through their partner profile page. You might need your SuSanA login upgraded for this purpose. Please contact us if you would like to add a project.

Trainings, conference and events materials

Missed important conferences or courses? Catch up by using their materials for self study. These materials have been kindly provided by SuSanA partners.

Sanitation Workers Knowledge and Learning Hub

Regional chapters

Use the map or the search tool to access the most relevant information and knowledge products for your region or country. This includes relevant resources, events, partners or projects.

Shit flow diagrams, excreta flow diagrams (231 SFDs worldwide)

Shit flow diagrams (SFDs) help to visualize excreta management in urban settings. Access SFDs and more through the SFD Portal.

Emersan eCompendium




Discussion forum

Share knowledge, exchange experiences, discuss challenges, make announcements, ask questions and more. Hint: Your discussion forum login is the same as your SuSanA login. More about the forum's philosophy »

Integrated content

We are hosting content from some other communities of practice and information-sharing portals. This section also provides a link to SuSanA's Sanitation Wikipedia initiative.

Suggest content to add »

SuSanA partners

Not yet a SuSanA partner? Show your organisation's support to SuSanA's vision and engage in  knowledge sharing by becoming partners.

Apply to become a partner »

Individual membership

Register as an individual member of SuSanA free of charge. As a member you can interact with thousands of sanitation enthusiasts on the discussion forum.  You can also get engaged in one of our 13 working groups and our regional chapters. Our FAQs explain the benefits further.

By getting a SuSanA login you can fully participate in the SuSanA community!

Register as a member


Forgot your password?
Forgot your username?