Scheduled emptying services as an entry point for change

ISF-UTS and SNV (2019)

Published in: 2019
Pages: 40

The Hague: SNV


Uploaded by:
SuSanA Admin

Partner profile:
common upload


 Location of library entry

Addressing urban sanitation requires a concurrent focus on both infrastructure and service delivery systems. Where on-site sanitation is the main type of sanitation, as in the programme cities, a focus on safe faecal sludge management was required. Regular emptying of on-site containment systems is a key service delivery challenge that provides an entry point for improving urban sanitation programming. This report has summarised the key steps and decisions in developing scheduled emptying programmes in Bangladesh, Indonesia and Nepal as part of SNV’s urban sanitation support programme between 2014 and 2017, yielding the following lessons:

1. Starting with a tangible objective creates an environment for broader change.
2. Experiential learning builds local capacities in new complex areas.
3. Desludging is one of many starting points

The SNV programme ran from 2014 to 2016 in the following cities:
Bangladesh: Khulna city, Kushtia and Jhenaidah municipalities in the Khulna administrative division of Southern Bangladesh;
Indonesia: Kalianda district in the South Lampung Regency of Sumatera; and
Nepal: Birendranagar city in the Surkhet District and Jumla town in Jumla District.

Additional information

Authors: Freya Mills (ISF), Juliet Willetts (ISF), Kumi Abeysuriya (ISF) and Antoinette Kome (SNV), with
contributions from Nadira Khawaja (SNV), Maria Carreiro (SNV), Rajeev Munankami (SNV)

Bibliographic information

ISF-UTS and SNV (2019). Scheduled emptying services as an entry point for change. The Hague: SNV

Filter tags

Asia & Pacific English Europe, Caucasus & Central Asia Urban informal settlements (slums)

Information on external sites


Scheduled emptying services as an entry point for change

Format: pdf file
Size: 3.09 MB

Share this page on    

Follow us on    

SuSanA Partners  currently 365 partners

Sanitation events

SuSanA newsletter

Stay informed about the activities of SuSanA and its partners. The SuSanA newsletter is sent out around four times per year. It contains information about news, events, new partners, projects, discussions and publications of the SuSanA network.

Subscribe to newsletter »

Latest tweets mentioning SuSanA

  • 19-04-2021 13:03SFD PI:
    RT @susana_org: Learn more about SFDs📈 here👇: Or jump right to the ✨new data page here👇: »
  • 19-04-2021 13:02SuSanA:
    Learn more about SFDs📈 here👇: Or jump right to the ✨new data page here👇:… »
  • 19-04-2021 13:00SuSanA:
    This week we would like to celebrate the launch of the new SFD Data page! 🎈 What is an SFD you ask🧐? It's a tool… »
  • 19-04-2021 09:16SuSanA:
    @IngaajaEnny Keep it up💧💪 »
  • 19-04-2021 08:18Enny Herawaty:
    @susana_org Iam late ...but we did it at Senior High school at Kudus Central Java Indonesia few years ago beside w… »
  • 19-04-2021 08:01Dr Akpeimeh:
    RT @BEonthetoilet: Huge variability in access to safely managed sanitation in Indian cities... although great progress is being made. @SFD»

Tweets mentioning SuSanA »

30th SuSanA meeting

The 30th SuSanA meeting - the first virtual of its kind - took place from August 17th to August 28th 2020. It was organised by the SuSana Secretariat with support and contributions from SuSanA Partners, Members, Working Groups and Regional Chapters.

Click here to get to the Meeting Page!

SuSanA meetings





Resources and publications

Our library has more than 3,000 publications, factsheets, presentations, drawings etc. from many different organisations. It continues to grow thanks to the contributions from our partners.

Add item to library »

The three links below take you to special groups of items in the library for more convenient access:


The project database contains nearly 400 sanitation projects of many different organizations dealing with research, implementation, advocacy, capacity development etc. Advanced filtering functions and a global map are also available. Information on how and why this database was created is here.

People working for SuSanA partners can add their own projects through their partner profile page. You might need your SuSanA login upgraded for this purpose. Please contact us if you would like to add a project.

Trainings, conference and events materials

Missed important conferences or courses? Catch up by using their materials for self study. These materials have been kindly provided by SuSanA partners.

Regional chapters

Use the map or the search tool to access the most relevant information and knowledge products for your region or country. This includes relevant resources, events, partners or projects.

Shit flow diagrams (SFDs), excreta flow diagrams

Shit flow diagrams (SFDs) help to visualize excreta management in urban settings. Access SFDs and more through the SFD Portal.




Discussion forum

Share knowledge, exchange experiences, discuss challenges, make announcements, ask questions and more. Hint: Your discussion forum login is the same as your SuSanA login. More about the forum's philosophy »

Integrated content

We are hosting content from some other communities of practice and information-sharing portals. This section also provides a link to SuSanA's Sanitation Wikipedia initiative.

Suggest content to add »

SuSanA partners

Not yet a SuSanA partner? Show your organisation's support to SuSanA's vision and engage in  knowledge sharing by becoming partners.

Apply to become a partner »

Individual membership

Register as an individual member of SuSanA free of charge. As a member you can interact with thousands of sanitation enthusiasts on the discussion forum.  You can also get engaged in one of our 13 working groups and our regional chapters. Our FAQs explain the benefits further.

By getting a SuSanA login you can fully participate in the SuSanA community!

Register as a member


Forgot your password?